IT Specialist - Michael Shabi

Hi! I am Michael

Over

50+

Projects

I am an IT professional with experience in various sectors. I integrate technical expertise into each project, providing innovative solutions tailored to specific needs. I support both on-premises and cloud IT infrastructure, prioritizing security for data protection and operational continuity.

What I do

Experience

Service Desk Analyst

Conestoga College, Ontario

01/2023-Present

Administer user accounts using Azure and manage IT Infrastructure with Microsoft 365. Manage Active Directory, including user and group management, for proper access control. Develop PowerShell scripts for automating system administration tasks, and provide technical support

Adjunct Professor

Conestoga College, Ontario

01/2024-Present

Passionate about empowering students to thrive in the dynamic intersection of technology and management.

Currently, I am actively involved in an engaging program where I teach a range of courses spanning across cloud computing.

IT Specialist

Postal Service

01/2018- 05/2022

I managed and supported the organization’s IT infrastructure, including hardware, software, and networks. I oversaw user accounts and access permissions, ensuring security and compliance. I troubleshooted and resolved technical issues, performed regular maintenance and upgrades, and developed and implemented IT policies and procedures. My role also involved providing technical support and training to staff, ensuring the efficient and effective use of IT resources

Technical Support Analyst

BottomLine Technologies

01/2017- 12/2017

I provided frontline technical assistance to users, resolving issues related to hardware, software, and network connectivity. I troubleshooted problems, diagnosed issues, and escalated complex cases as needed. I also documented solutions and created user guides to enhance knowledge sharing. Additionally, I collaborated with other IT teams to implement improvements and ensure smooth operations.

IT consultant

EFDS Limited

01/2015-12/2016

I provided expert advice and solutions to clients on various IT-related matters. I analyzed their IT infrastructure, identified areas for improvement, and recommended appropriate technologies and strategies to meet their business goals. I also assisted in implementing and integrating new systems, ensuring they aligned with the client’s objectives and budget. Additionally, I provided ongoing support and maintenance, keeping clients updated with the latest industry trends and best practices.

Education

Graduate Certificate

Cloud Data Management | Conestoga College | 08/2023

Master of Science

Computer Science | Defence Academy | 08/2020

Bachelor of Science

Computer Science | University of Abuja | 08/2015

Certifications

MS 102: Microsoft 365 Administrator Expert – Microsoft 2024
SC 300: Microsoft Identity and Access Administrator Associate – Microsoft 2024
AWS Certified Solutions Architect – 2023
AI-900: Microsoft Azure AI Fundamentals – Microsoft 2023
AZ-900: Microsoft Azure Fundamentals – Microsoft 2023
DP-900: Microsoft Azure Data Fundamentals – Microsoft 2023
AZ-104: Microsoft Azure Administrator – Microsoft 2023
MS 900: Microsoft 365 Fundamentals – Microsoft 2022
AWS Cloud Practitioner – 2022
ITIL V4 Foundation – 2020
Windows Server Administration Fundamentals – Microsoft – 2019

Some of my Completed Projects

Implemented RBAC in Microsoft 365, enhancing security posture by 25% through role-based access controls, reducing unauthorized access incidents.
Successfully implemented Pass-through Authentication (PTA) for seamless user authentication, improving user experience and reducing login issues by 50%.
Enhanced identity management by implementing Password Hash Synchronization (PHS) for 1000+ users, reducing password-related helpdesk tickets by 40%.
Successfully implemented Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams, achieving 100% user adoption within 3 months and reducing email server costs by 25%.
Migrated company’s file servers to SharePoint Online, reducing storage costs by 30% and improving document access speed by 40%.
Configured Azure Active Directory for seamless user authentication and access management.
Implemented Azure Monitoring and Alerts for proactive management of resources, improving system reliability.
Deployed Microsoft Teams for organization-wide collaboration and communication, resulting in increased team productivity by 15% and reduced email usage by 20%.
Implemented Microsoft Intune for managing mobile devices, reducing device setup time by 50% and improving device security compliance by 30%.
Conducted regular security assessments and implemented Azure Security Center recommendations, improving overall security posture.
Migrated on-premises Exchange servers to Exchange Online, completing the migration of 500 mailboxes with zero downtime and reducing maintenance costs by 25%.
Migrated on-premises Exchange servers to Exchange Online, completing the migration of 500 mailboxes with zero downtime and reducing maintenance costs by 25%.