Hi! I am Michael
Over
50+
Projects
I am an IT professional with experience in various sectors. I integrate technical expertise into each project, providing innovative solutions tailored to specific needs. I support both on-premises and cloud IT infrastructure, prioritizing security for data protection and operational continuity.
- DEDICATED TO ORGANIZATIONAL GROWTH
What I do
Experience
Service Desk Analyst
Conestoga College, Ontario
01/2023-Present
Administer user accounts using Azure and manage IT Infrastructure with Microsoft 365. Manage Active Directory, including user and group management, for proper access control. Develop PowerShell scripts for automating system administration tasks, and provide technical support
Adjunct Professor
Conestoga College, Ontario
01/2024-Present
Passionate about empowering students to thrive in the dynamic intersection of technology and management.
Currently, I am actively involved in an engaging program where I teach a range of courses spanning across cloud computing.
IT Specialist
Postal Service
01/2018- 05/2022
I managed and supported the organization’s IT infrastructure, including hardware, software, and networks. I oversaw user accounts and access permissions, ensuring security and compliance. I troubleshooted and resolved technical issues, performed regular maintenance and upgrades, and developed and implemented IT policies and procedures. My role also involved providing technical support and training to staff, ensuring the efficient and effective use of IT resources
Technical Support Analyst
BottomLine Technologies
01/2017- 12/2017
I provided frontline technical assistance to users, resolving issues related to hardware, software, and network connectivity. I troubleshooted problems, diagnosed issues, and escalated complex cases as needed. I also documented solutions and created user guides to enhance knowledge sharing. Additionally, I collaborated with other IT teams to implement improvements and ensure smooth operations.
IT consultant
EFDS Limited
01/2015-12/2016
I provided expert advice and solutions to clients on various IT-related matters. I analyzed their IT infrastructure, identified areas for improvement, and recommended appropriate technologies and strategies to meet their business goals. I also assisted in implementing and integrating new systems, ensuring they aligned with the client’s objectives and budget. Additionally, I provided ongoing support and maintenance, keeping clients updated with the latest industry trends and best practices.
Education
Graduate Certificate
Cloud Data Management | Conestoga College | 08/2023
Master of Science
Computer Science | Defence Academy | 08/2020
Bachelor of Science
Computer Science | University of Abuja | 08/2015
Certifications
- MS 102: Microsoft 365 Administrator Expert – Microsoft 2024
- SC 300: Microsoft Identity and Access Administrator Associate – Microsoft 2024
- AWS Certified Solutions Architect – 2023
- AI-900: Microsoft Azure AI Fundamentals – Microsoft 2023
- AZ-900: Microsoft Azure Fundamentals – Microsoft 2023
- DP-900: Microsoft Azure Data Fundamentals – Microsoft 2023
- AZ-104: Microsoft Azure Administrator – Microsoft 2023
- MS 900: Microsoft 365 Fundamentals – Microsoft 2022
- AWS Cloud Practitioner – 2022
- ITIL V4 Foundation – 2020
- Windows Server Administration Fundamentals – Microsoft – 2019
Some of my Completed Projects
- Implemented RBAC in Microsoft 365, enhancing security posture by 25% through role-based access controls, reducing unauthorized access incidents.
- Successfully implemented Pass-through Authentication (PTA) for seamless user authentication, improving user experience and reducing login issues by 50%.
- Enhanced identity management by implementing Password Hash Synchronization (PHS) for 1000+ users, reducing password-related helpdesk tickets by 40%.
- Successfully implemented Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams, achieving 100% user adoption within 3 months and reducing email server costs by 25%.
- Migrated company’s file servers to SharePoint Online, reducing storage costs by 30% and improving document access speed by 40%.
- Configured Azure Active Directory for seamless user authentication and access management.
- Implemented Azure Monitoring and Alerts for proactive management of resources, improving system reliability.
- Deployed Microsoft Teams for organization-wide collaboration and communication, resulting in increased team productivity by 15% and reduced email usage by 20%.
- Implemented Microsoft Intune for managing mobile devices, reducing device setup time by 50% and improving device security compliance by 30%.
- Conducted regular security assessments and implemented Azure Security Center recommendations, improving overall security posture.
- Migrated on-premises Exchange servers to Exchange Online, completing the migration of 500 mailboxes with zero downtime and reducing maintenance costs by 25%.
- Migrated on-premises Exchange servers to Exchange Online, completing the migration of 500 mailboxes with zero downtime and reducing maintenance costs by 25%.
What people say about me
Testimonials
Michael's expertise in Azure administration has been invaluable to our team. His attention to detail and problem-solving skills have helped us optimize our cloud infrastructure for efficiency and cost-effectiveness
I have worked closely with Michael on several projects, and his knowledge of IT systems and his ability to troubleshoot complex issues are exceptional. He is a true professional and a valuable asset to any team
We hired Michael as a consultant to help us improve our IT infrastructure, and he exceeded our expectations. His insights and recommendations have significantly enhanced our operations, and I would highly recommend his services to anyone looking to optimize their IT systems."
Michael's technical expertise and his dedication to finding solutions make him stand out as a support analyst. He is always willing to go the extra mile to ensure that our IT systems are running smoothly, and I have full confidence in his abilities
Michael's expertise in M365 administration has been instrumental in streamlining our collaboration and communication tools. His attention to detail and thorough understanding of the platform have made him a trusted advisor for our organization
Working with Michael has been a pleasure. His knowledge of IT systems and his ability to troubleshoot issues quickly and effectively have been invaluable to our team. I would highly recommend him for any IT support role.
I have worked with Michael on multiple projects, including the redesign of our website. He is highly skilled and very creative, I continue to use his services to this day. He is simply the best. Thanks, Michael”
Michael's expertise in systems administration and his proficiency in PowerShell scripting have helped us automate many of our manual processes, leading to increased efficiency and cost savings. His dedication to his work is commendable.
Michael's understanding of Microsoft 365 administration is impressive. He has helped us optimize our M365 environment, ensuring that our users have access to the tools they need to be productive. I would not hesitate to recommend him for any M365-related project.
Michael's technical skills as a System Administrator are exceptional. His ability to manage our IT infrastructure efficiently and troubleshoot issues promptly has been crucial to our operations. He is a valuable asset to our team.